Refund and Cancellation Policy

The subscription is cancelled from the subscription section inside the application, at any time and without having to give a reason. The cancellation is recorded immediately and confirmed by email.

It can also be cancelled by writing to the contact channel published in the footer of this site, from the email address of the account’s administrator user.

We require no telephone calls, no retention interviews, no advance notice, and no additional formality. Cancelling should cost the same as signing up.

Access to the service continues, with all the features of the plan contracted, until the end of the period already paid for. Cancelling does not interrupt the service on the spot.

When that period expires, the subscription does not renew and no further charge is issued. The account moves to cancelled status and operational access ceases.

The Customer may subscribe again later. If it does so within the export window described below, its data is still available; after that window, the account is reactivated empty.

The subscription is paid in advance and for complete periods. On cancellation, the unused fraction of the period already paid for is not refunded: the service remains available until the end of that period, which is exactly what was contracted for.

This rule applies in the same way whatever the point in the period at which cancellation occurs, and regardless of the use that has been made of the service.

The foregoing does not affect billing errors, which are governed by the following section and are refunded, nor any right of withdrawal that applicable law affords on a non-waivable basis.

A billing error is not an early cancellation: it is an amount charged that should not have been charged, and it is returned in full. We refund in their entirety, without proration and without conditions:

• Any duplicate charge for the same period.
• Any charge issued after an effective cancellation.
• Any difference between the amount charged and the price of the plan actually contracted.

To claim one, it is enough to write to the contact channel published in the footer of this site, stating the date of the charge and the amount questioned. We acknowledge receipt within three business days and resolve the matter within ten business days of the claim.

The refund is made by the same payment method with which the charge was made. The time the card issuer or the bank takes to credit it is beyond our control.

After cancellation, the account data remains available for export for thirty calendar days, counted from the date of cancellation.

During that window the Customer may download its information in a structured, commonly used format. We recommend doing so as soon as the cancellation is made, rather than waiting until the end of the period.

Once the thirty days have elapsed, the data is deleted from the active systems and purged from the backups in accordance with their rotation cycle. The deletion is final and cannot be reversed.

Records that a legal, accounting, or tax obligation requires to be retained are excepted; they are kept only for the period required and solely for that purpose.

If the account is within an initial period at no cost, cancelling before it ends gives rise to no charge. No charge is issued and no balance remains outstanding.

We give notice before the first charge, so that the decision to continue is taken with the information in view and never by default.

The thirty-day export window described above also applies to an account cancelled during the complimentary period.

If a charge appears incorrect, it is advisable to write to us before opening a dispute with the card issuer. A dispute freezes the matter for weeks and frequently suspends the account while it is resolved; an email is answered within days and, if the charge was our error, it is returned in full.

We undertake to acknowledge receipt of every claim within three business days and to give a reasoned response within ten business days.

This undertaking does not limit the Customer’s right to turn to the issuer of its payment method, to the consumer protection authority that has jurisdiction, or to the courts.

The Spanish version of this Policy is the binding one. This English version is provided as a courtesy translation; in the event of any discrepancy, the Spanish text prevails.